I ordered a couple of things online from a store last week, and yesterday I received emails letting me know that both of my items had arrived at the store so that I could pick them up. So yesterday after work, Caleb and I went to the store to get them. They looked around FOREVER and could not find them. Meanwhile the line behind me is growing longer and longer which always makes me feel horrible when I'm the one causing the bog down. After a long time of searching, the girl came back and said that maybe the box was back in the warehouse and hasn't been opened yet and asked if I could come back the next day to see if it was there. Now, there is no way I want to go back every stinking day to wait in a line and cause big lines to form behind me just to see if my items are there. So I asked if I could call instead to see if they were there before I came again. She said that would be fine. And I went on my way. I was going to keeping shopping around at that store after I picked my items up, but I was so ticked off I was just ready to get out of there.
Somehow this company needs to fix this problem. If they tell a customer that their items are ready for pick up, they need to be ready for pick up. At least that is what I think.
No comments:
Post a Comment